Terms of Use

Introduction

These Terms and Conditions govern the Creator's access to and use of the DIMBER website and app. By completing registration, accessing or using the Platform as a Creator, they declare that they have read this document, understood its contents and agree to the conditions set out here, as well as to DIMBER's Privacy Policy. Anyone who does not agree with any of the conditions provided for in this instrument must stop using the Platform immediately.

The economic and contractual aspects of the relationship between DIMBER and the Creator, notably remuneration, financial flow, warranties, confidentiality and termination, are governed by the Services Agreement entered into between the parties, which complements these Terms. In the event of a discrepancy between the two instruments as to those matters, the Services Agreement prevails.

Clause 1. Glossary

For the purposes of these Terms:

DIMBER: DIMBER BRASIL LTDA., a limited liability company registered with the CNPJ under no. 61.068.923/0001-70, with its registered office at Avenida Paulista, no. 1,471, unit 511, Bela Vista, São Paulo, State of São Paulo, postcode 01311-927;

Platform: the set of website, app, programming interfaces, databases, software and other technological components operated by DIMBER;

Creator: a natural person over 18 (eighteen) years of age, or a duly incorporated legal entity, approved by DIMBER to keep a Profile on the Platform and receive paid interactions;

User: a person registered on the Platform who uses its tools to interact with the Creator;

Profile: the digital space intended for the Creator's public presentation on the Platform;

Message: a communication the User sends to the Creator through the Platform, subject to payment;

Reply allowance: continuation of the conversation granted to the User within an interaction already begun;

Guaranteed Reply: a sending mode in which the Creator undertakes the obligation to answer within the period stated on the Platform;

Account: the Creator's individual and non-transferable registration;

KYC: from the English "know your customer", the identity verification procedure;

Agreement: the Services Agreement entered into between DIMBER and the Creator;

Policies: supplementary documents published by DIMBER and incorporated into these Terms by reference.

Clause 2. Scope of application

These Terms apply exclusively to Brazilian territory and do not cover use of the Platform in any other country.

This instrument governs the Creator's use of the DIMBER website and app, on any device.

The Privacy Policy, the Agreement and the other Policies published by DIMBER form part of these Terms and must be read together with them.

Clause 3. DIMBER and the nature of the relationship

DIMBER operates a technological platform that brings Users and Creators together and enables paid messages to be sent, with its own tools for reading, replying and continuing the conversation.

DIMBER provides a technological intermediation service, consisting of making the infrastructure available, processing and delivering the Messages, recording the events of the conversation and operating the contracted tools.

DIMBER does not act as the Creator's employer, representative, attorney-in-fact, agent, partner or corporate associate. Use of the Platform does not establish any employment, corporate, associative, franchise or commercial representation relationship.

The Creator carries out their activity autonomously. It is for them to decide whether and when to make the Profile available, for how long to remain available and when to pause it. There is no working time, target, exclusivity or duty to remain, and the Creator may keep activity on other platforms, including competing ones, without having to inform DIMBER.

The periods provided for in these Terms apply to the obligations the Creator takes on when receiving an interaction that has already been paid for, and not to a duty to be available. Declining to accept new interactions does not constitute a breach.

DIMBER does not guarantee the Creator any minimum volume of messages, turnover, revenue, visibility, position in discovery listings or any economic result.

The content produced by the Creator, inside or outside the Platform, is their sole responsibility.

Clause 4. Registration, approval, age and security

Registration as a Creator is restricted to people over 18 (eighteen) years of age and is subject to DIMBER's approval, which may refuse it or submit it to further review according to its security and eligibility criteria.

Where access takes place through an app obtained from an app store, age is checked by the age verification and parental supervision mechanisms made available by that store and by the device's operating system, which DIMBER adheres to and whose content rating it observes. In all other forms of access, DIMBER will adopt its own age verification mechanism.

Data collected solely to verify age will not be used for advertising, for content personalisation or for any purpose unrelated to that check.

The Creator must provide true, complete and up-to-date information, failing which the account may be suspended or deleted.

The Creator will adopt a display name that does not resemble the DIMBER name or third-party trade marks over which they hold no right.

The Creator is solely responsible for keeping their access credentials confidential and secure. All activity carried out through their account will be considered their entire responsibility, even where performed by third parties as a result of negligence, loss, mislaying or improper disclosure of the credentials.

The Creator undertakes not to share, assign or transfer their credentials, to inform DIMBER immediately of any unauthorised use of the account or suspected security breach, and to keep their contact details up to date.

DIMBER may use the account information and the Creator's activity to send communications about promotions, packages, news and other information it considers relevant regarding the Platform or companies of the same group. The Creator may, at any time, choose to stop receiving such communications, in which case DIMBER reserves the right to cancel the account.

Clause 5. Identity verification

Identity verification is mandatory for the Creator and a condition for receiving amounts, for withdrawal and for access to features involving money movement or a legal requirement.

The procedure may include document validation, submission of an official identity document, capture of a facial image or facial biometric data through a specialised provider, liveness proof, device authentication, checks against lawfully accessible databases and other validation steps DIMBER considers necessary.

DIMBER may require fresh authentication before certain actions are carried out, including mandatory replies and money movements. Local authentication on the device does not replace the verification mechanisms established by DIMBER.

By adhering to these Terms, the Creator expressly consents to the collection, storage and processing of the necessary data, under DIMBER's Privacy Policy and Brazilian Law no. 13,709/2018.

Refusing or failing to complete the procedure will prevent the receipt of amounts, transfers or payments and may lead to the temporary or permanent suspension of the account.

Clause 6. Interaction tools and the Creator's obligations

Message with dynamic pricing. The value of each Message is calculated automatically by DIMBER's system from objective criteria, among them the demand for the Profile, the Creator's availability, the volume and history of interactions handled, the average reply time and the applicable market parameters. The Creator has access, in an authenticated area, to the current price of their Profile and to the history of its variation.

Mandatory reading. Every Message sent by a User enters a receiving queue. The Creator is obliged to read the Message when it reaches its turn in the queue, whether or not they reply. The obligation is deemed performed when the reading is recorded and confirmed by DIMBER's servers.

Optional reply. In the ordinary mode, the Creator is not obliged to reply to the Message received.

Guaranteed Reply. Where the User chooses the Guaranteed Reply mode, the Creator is bound by the obligation to reply within the period stated on the Platform at the moment of sending. Reading alone does not satisfy that obligation, which is only deemed performed when the reply has actually been sent and confirmed by DIMBER's servers.

Reply allowance. The Creator may, at their sole discretion, grant up to 3 (three) free reply allowances per Message. Once that limit is reached, the conversation is considered closed and may only be resumed by a new paid Message. Where the allowance is granted and used by the User, the Creator may become responsible again for the corresponding reply.

Order of handling. Paid interactions are presented to the Creator in the order set by the Platform, according to priority and seniority criteria stated in the interface. While an obligation taken on remains unperformed, the conversation stays pending, and the Platform may make the display of new interactions conditional on its resolution.

The ordering referred to in the previous item organises the delivery of obligations already contracted and paid for. It does not create a duty to work, does not set working time and does not prevent the Creator from declining new interactions at any time, including by pausing the Profile.

Pausing the Profile. The Creator may pause their Profile where the feature is available. Pausing prevents new interactions while active, but does not remove existing obligations nor automatically suspend periods already running.

Blocking. Blocking between participants prevents new interactions, but does not extinguish obligations previously incurred, which must be performed or submitted to the corresponding administrative flow.

Clause 7. Remuneration, fees and financial flow

The amount paid by the User is subject to the service fees and to DIMBER's commission, stated to the Creator in the authenticated area and in the Agreement. The Creator's remuneration is the resulting net amount.

An operation is only considered paid after actual confirmation by the relevant payment method or provider. A click, an intention to purchase or an attempted payment do not amount to a confirmed payment.

Once the payment is confirmed and the applicable obligation performed — reading or reply, depending on the mode — the net amount is recognised in favour of the Creator and subject to the release period stated in the authenticated area and in the Policies.

Amounts recognised to the Creator remain unavailable for a minimum period of 7 (seven) days, counted from the date the Message was read, save for legal withholdings, withholdings for risk and anti-fraud security, and amounts submitted to mediation or dispute.

Once the applicable period has elapsed and in the absence of any impediment, the amount becomes eligible for withdrawal, subject to the Platform's requirements, limits and security checks.

DIMBER is not a payment institution and does not operate a payment arrangement. DIMBER does not issue electronic money, does not hold a payment account in the Creator's name and does not hold custody of the funds, which pass entirely through institutions authorised to operate by the Central Bank of Brazil. References to balance, wallet or statement in the Platform's interface are for information only and correspond to the record of the operations processed by those institutions.

The Creator is solely responsible for meeting their tax obligations arising from the use of the Platform and for issuing the tax documents required by the law of their domicile. DIMBER will make the withholdings the law imposes on it.

Clause 8. Refunds, cancellations and Guaranteed Reply

The reply period applicable to each Message sent with Guaranteed Reply is stated on the Platform at the moment of sending and forms part of the conditions of that operation, binding the Creator.

Where no reply from the Creator arrives within the stated period, the User may request cancellation of the Message and will receive a full refund of the amount paid, with no deduction.

The costs and processing fees arising from the refund provided for in the previous item are borne by the Creator who failed to reply in time and will be debited to their account on the Platform, and may be set off against existing or future credits.

The entry referred to in the previous item is notified to the Creator with the identification of the operation that gave rise to it, and may be disputed through the support channels within the period stated in the Policies.

Where a reply is given within the stated period, the obligation is deemed performed and there will be no refund or debit entry.

The Creator's account may show a negative balance as a result of adjustments, fraud, refunds, payment disputes or other legitimate financial obligations. A negative balance does not prevent new receipts, and subsequent credits may be used to set off the existing debit. There will be no withdrawal while there is not sufficient positive balance.

In the event of a payment dispute before the financial institution or the acquirer, DIMBER may withhold the amounts under review, request supporting documents and take the appropriate anti-fraud measures, including with an effect on the Creator's balance.

Clause 9. Conduct and prohibited content

The Creator may not enter, transmit, disseminate or make available on the Platform any material or information contrary to the law in force, to morality, to proper conduct, to public order, to these Terms and to DIMBER's Policies.

The following are strictly prohibited:

unsolicited bulk messaging, chain messages, pyramid marketing and advertising outside the areas designed for that purpose;

false, ambiguous or inaccurate content, or content that may in any way mislead Users, including as to the Creator's identity;

content that entails a breach of the secrecy of communications, of the privacy, of the intimacy, of the honour or of the image of any person;

content conveying hatred, discrimination, harassment, threat, exploitation or violence, against an individual or a group;

nudity, even partial, explicit or implicit sexual content, lewd acts and material of a pornographic nature, the prohibition being absolute and independent of the age, the identity or the consent of the people depicted, both on the Profile and in the conversations;

infringement of third parties' intellectual property rights or image rights;

sensitive personal data of third parties without a legal basis;

fraud, phishing and any practice aimed at obtaining an undue advantage;

artificial manipulation of the Platform's systems, including through fake accounts, simulated operations, improper automation or the commissioning of interactions for the purpose of altering price, demand, position in listings or metrics;

reverse engineering, decompilation, unauthorised automated extraction, substantial reproduction of the architecture and improper exploitation of the Platform's programming interfaces;

any other content or conduct that infringes these Terms, the Agreement or the law.

The Creator must submit to DIMBER's reporting, blocking or review mechanisms the messages they consider unlawful, threatening or abusive. The existence of reported content does not entitle the Creator to unilaterally eliminate financial or operational obligations already incurred, outside the mechanisms provided by the Platform.

DIMBER may remove content and suspend accounts at its sole and exclusive discretion, without prior notice or notification.

Clause 10. Suspension and deletion of the account

The Creator undertakes to use their account consciously and responsibly, strictly observing the rules governing the Platform.

DIMBER may take measures proportionate to the seriousness of the occurrence, among them a warning, limitation of features, additional verification, blocking of new interactions, temporary suspension, precautionary suspension and permanent closure of the account.

The account and access to the Platform may be interrupted, suspended or deleted, without prior notice, in the event of falsehood in the information provided, of breach of the law, of morality, of proper conduct or of public order, of failure to comply with these Terms or with the Agreement, or of any activity that, in DIMBER's judgement, is not in accordance with its internal policies.

Suspension does not automatically remove existing obligations nor suspend periods already running, save where DIMBER expressly so determines or the law so requires.

Where it is necessary to close an account administratively, DIMBER may cancel obligations still outstanding. Administrative cancellation does not erase the history of the parts of the conversation already performed, and its financial consequences are processed separately, according to the applicable flow.

The Creator may not permanently delete the account while there are open obligations that need to be performed or resolved administratively, and may pause the Profile while regularising them.

Clause 11. Liability

DIMBER's liability towards the Creator is limited to the technological intermediation service described in clause 3.

The content of the Messages, of the replies and of any material entered on the Platform is the sole responsibility of whoever originates it, subject to the regime of article 19 of Brazilian Law no. 12,965/2014.

Where conduct attributable to the Creator gives rise to compensation falling on DIMBER, DIMBER may make the necessary entries in their account on the Platform, in order to recover the loss suffered, to the extent of the liability established and in the manner provided in the Agreement.

Clause 12. Availability and failures

DIMBER does not guarantee the availability, the access or the continuity of operation of the Platform or of its features, present or future, and is not liable for damage arising from unavailability or discontinuity of the services.

DIMBER is not liable for damage, loss or harm suffered by the Creator as a result of failures in the internet, in the system, in the Platform or in the server used by the Creator or by DIMBER, arising from the conduct of third parties, unforeseeable circumstances or force majeure.

Nor is DIMBER liable for viruses, spyware, malware, ransomware, keyloggers or other malicious programs that may attack the Creator's equipment.

Clause 13. Intellectual property, name, image and voice

The Creator remains the holder of the rights over the content they author.

The Creator grants DIMBER a non-exclusive, royalty-free licence, limited to the period the account is kept and to the purpose of operating the Platform, to host, store, transmit, display to the recipients, convert formats and carry out the technical adaptations necessary to deliver the content they publish.

For the same period and with the same limitation of purpose, the Creator grants a non-exclusive, royalty-free licence for the use of their name, stage name, image, photograph, biography and voice, strictly as necessary to identify and display the Profile to Users, including in search, listings and discovery results, and to display it on the public pages of the Platform and in the apps.

The use of the Creator's name, image and voice in advertising, campaigns, social media, commercial presentations or promotional materials of DIMBER depends on a specific and prominent authorisation, given in a separate act, revocable at any time and without prejudice to the continuity of this relationship.

The licences provided for in this clause are not transferable to third parties outside the operation of the Platform, do not transfer ownership of the content and do not cover the content of Messages exchanged privately, which is governed exclusively by clause 14.

The software, the source code, the architecture, the programming interfaces, the databases, the algorithms, the statistical models, the artificial intelligence systems, the technical documentation, the visual identity, the DIMBER trade mark, the layouts, the flows and the proprietary methodologies belong exclusively to DIMBER or to its licensors. No provision of these Terms transfers those rights to the Creator.

Ideas and suggestions sent by the Creator in the dedicated field may be freely used by DIMBER, with no obligation of compensation or remuneration.

Clause 14. Secrecy of communications

The Messages exchanged between User and Creator are private and are protected by end-to-end encryption. The keys remain with the participants in the conversation; DIMBER does not hold them and therefore has no access to the content of the Messages.

DIMBER does not monitor, read or analyse the content of the Messages. The automated systems used by DIMBER are intended for security, for fraud prevention and for the technical operation of the Platform, work on metadata and on access records and do not read the content of the communications.

When complying with a court order, under article 7, III, of Brazilian Law no. 12,965/2014, DIMBER provides the requesting authority with the data it has access to — access records, metadata and the encrypted content of the conversations named in the order, to the extent and for the period it sets. As it does not hold the keys, DIMBER has no way of handing over the content of the Messages in readable form.

The one-off access arising from a court order is not to be confused with monitoring and does not entitle DIMBER to examine communications outside what was ordered.

Content submitted by one of the participants to the reporting channels may be examined by DIMBER in order to investigate the report.

The Creator undertakes to preserve the confidentiality of the communications they have access to and not to disclose, reproduce or use outside the Platform the content of the Messages received, save with the User's authorisation or by legal duty.

Clause 15. Disputes and mediation

DIMBER offers dedicated channels for dispute resolution and mediation, with a view to mediating disagreements between Users and Creators, without either of them being obliged to accept the solution proposed.

Should the mediation proposal offered be refused, DIMBER may, without prior communication or justification, delete, suspend or ban the user, at its free discretion.

During mediation, the amounts corresponding to the operation may remain blocked and not eligible for withdrawal. Where the mediation is decided in the Creator's favour, the amount resumes the applicable financial flow. Where a refund is determined, in whole or in part, the corresponding entries are made, preserving the history of the original operation.

Clause 16. Changes to these Terms

These Terms may be updated as a result of legislative, regulatory, technological, operational or security changes. Every change is published as a numbered version, with a date of entry into force, and previous versions remain available for consultation in the authenticated area.

A material change, understood as one that affects rights, obligations, remuneration, periods or grounds for sanction, will be communicated to the Creator at least 30 (thirty) days before it comes into force. During that period, the previous version remains applicable.

A Creator who does not agree with the change may close their account before the new version comes into force, at no cost, subject to the performance of obligations already taken on and the withdrawal of the available balance.

An editorial adjustment, understood as a correction of wording, of a reference or of formatting, with no effect on rights and obligations, is published as a new version and comes into force upon publication.

DIMBER records, for each acceptance, the version accepted, the date and the origin of the statement.

Clause 17. Communications and contact

Requests, correspondence, notices and information enquiries must be sent to the email address support@dimber.io or to DIMBER's registered office, stated in clause 1.

DIMBER's communications to the Creator may take place by electronic message, in-app notification, the authenticated area or another electronic means indicated by the Creator.

It is the Creator's responsibility to keep their contact details up to date.

Clause 18. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil.

Any disputes involving DIMBER must be brought exclusively in the Judicial District of São Paulo, Capital, the user of the Platform waiving any other forum, however privileged.

Clause 19. Final provisions

The nullity or unenforceability of any provision of these Terms does not affect the remaining ones, which remain valid and effective.

Tolerance of the failure to perform any obligation does not constitute a waiver, novation or amendment of what is established here.

The headings of the clauses are for organisational purposes only.

These Terms, together with the Services Agreement, the Privacy Policy and the other Policies, constitute the entire agreement between DIMBER and the Creator as to their subject matter.

Clause 20. Electronic acceptance

By completing registration or by selecting the acceptance option, the Creator declares that they have read these Terms and Conditions for Creators in full, understood their provisions, had a reasonable opportunity to clarify doubts, have the legal capacity to contract, freely agree to their conditions, acknowledge the validity of electronic acceptance and undertake to observe also the Services Agreement, the Privacy Policy and the other Policies made available by the Platform.

DIMBER BRASIL LTDA.

Version 3, in force since 9/24/2026