FAQ

Yes. The email address can be changed directly in the account settings. For security reasons, Dimber may request confirmation of the new email address before the change is completed. Until the confirmation is carried out, the previous email will remain linked to the account.

Yes. Dimber may make available the option to temporarily deactivate the account. While the account remains deactivated, your profile may stop appearing to other users, remaining inaccessible until you log in again and reactivate the account. The availability of this feature may vary according to the version of the application.

No. Each account must be linked to a unique email address. This measure increases the security of the platform, facilitates access recovery, and avoids authentication conflicts between accounts.

The display name can be changed in the profile settings. In certain situations, especially in professional or verified accounts, Dimber may request a new identity validation to preserve the authenticity of the information presented to users.

If you wish to change your password, go to the account settings and select the corresponding option. For security, confirmation of the current password or validation through the registered email may be requested. Always use a strong, unique password that is not used on other services.

Go to your profile and select the edit option. Then choose a new image compatible with the standards established by Dimber. Images that violate the Termos de Uso or the Platform Policies may be refused or removed.

Creating an account on Dimber is quick and free. Simply download the official application, provide your email address, create a secure password, confirm the registered email, and accept the Termos de Uso and the Política de Privacidade. After email confirmation, your account will be ready for use.

Account deletion can be requested directly in the application settings. Before confirming the deletion, we recommend checking whether there is any information you wish to keep, as certain data may no longer be available after the process is completed. Some information may remain stored only for the period required by applicable law, in order to comply with legal, tax, regulatory, and fraud prevention obligations.

On the login screen, select the “Forgot my password” option. Dimber will send an email containing the instructions for creating a new password. If you do not find the message, also check the spam, junk, or promotions folders.

After the deletion is confirmed, your account will be closed and will no longer be available for use. The message history, settings, and other information associated with the account may not be recoverable afterward. However, certain information may remain stored for the legally required period in order to comply with tax and regulatory obligations, fraud prevention, platform security, and compliance with the determinations of the competent authorities, as provided for in the Política de Privacidade.

Yes. The verification badge may be removed if situations such as the following are identified: • use of false information; • attempted fraud; • improper use of the account; • violation of the Termos de Uso; • change in the holder's identity; • any situation that compromises the authenticity of the profile. Whenever necessary, Dimber may request a new identity verification.

When documents are submitted, they may be stored for the period necessary to comply with legal and regulatory obligations, audits, fraud prevention, and platform security. All information is handled in accordance with applicable law and with the Política de Privacidade of Dimber. Dimber adopts technical and administrative measures intended to protect this data against unauthorized access, alteration, disclosure, or improper use.

After the request, the system performs an automatic analysis of the information provided. Depending on the case, Dimber may request additional documents to confirm the user's identity. When necessary, the following may be requested, among others: • an official photo ID; • a selfie for facial validation; • supplementary documents; • other information necessary to confirm identity. These measures exist to protect the entire community against fraud, fake profiles, and improper use of the platform.

In most cases, approval occurs instantly. When additional documents or supplementary validations are required, the analysis may take up to 3 business days. If any additional information is required, the user will be notified directly through the application or by the registered email.

If any document is deemed insufficient for validation, simply submit a new version in accordance with the guidelines presented by the application. Before resubmitting, check whether: • the document is within its validity period; • all information is legible; • the photograph has good lighting; • no important data is cut off; • the document corresponds exactly to what was requested. After the new submission, the analysis will be restarted.

A verified account indicates that the holder's identity has been validated by Dimber through the platform's verification procedures. The verification badge increases trust among users, reduces the risk of fake profiles, and helps confirm that the account truly belongs to the person or organization represented. Verification does not represent a recommendation, professional certification, guarantee of a reply, or approval of the services that may be provided by the account holder.

Any user can request verification of their own account. The request can be made directly through the application and will be reviewed in accordance with the security procedures adopted by Dimber.

In some situations, additional documents may be necessary to confirm the identity of the account holder. This procedure helps to: • prevent fraud; • prevent identity forgery; • protect users and professionals; • comply with legal and regulatory obligations; • increase the security of the transactions carried out on the platform. Documents are submitted only when truly necessary for the validation process.

No. The payment made by the user guarantees only the sending of the message. The professional has no obligation to reply, except when there is a specific contracting of a feature that provides for a guaranteed reply.

No. The price of messages is adjusted exclusively by the Dimber algorithm. The professional cannot increase, decrease, or manually set any price.

No. There is no maximum limit on messages received. The pricing algorithm itself naturally regulates demand: the greater the interest in a particular profile, the higher the message price tends to be, naturally reducing the volume of new messages sent.

Yes. If you do not wish to receive new messages for a certain period, you may pause your Conta Profissional. While the profile remains paused, new users will not be able to start new conversations. Existing conversations will remain available in the history.

No. No message sent through Dimber can be rejected by the professional. If a message violates the Termos de Uso, or contains offensive, illegal, or abusive content, it may be reported for review by the Dimber team.

Yes. Removal may be requested at any time through the channels made available by Dimber. Before definitive removal, any financial, contractual, or legal pending matters may be checked. Certain information may remain stored for the period required by applicable law.

Yes. Dimber may make available the option to temporarily hide your profile from public searches. During this period, your profile will stop appearing to new users, remaining hidden until its reactivation.

If you are a person with a high level of relevance in your field of activity, you may request a Conta Profissional directly through the application. After the request is submitted, Dimber may carry out validations to confirm your identity and verify whether the profile meets the platform's requirements.

The professional does not set the price of the messages. The value is calculated automatically by the Dimber algorithm, which takes into account factors related to the demand for the profile. This model allows the price to automatically reflect the interest of users over time.

Yes. Dimber sets a minimum price to ensure the proper functioning of the platform and to preserve the quality of interactions. This value is set exclusively by Dimber and may be changed at any time.

Profiles with long periods of inactivity may have reduced visibility or other operational limitations intended to preserve the quality of the user experience. If necessary, Dimber may make contact to confirm whether the profile is still active. The professional may resume their activities normally after returning to use the application.

The Conta Profissional is intended for people whose activity generates recurring public interest and whose time has perceived value for direct communication. Examples include: • artists; • athletes; • entrepreneurs; • executives; • influencers; • content creators; • doctors; • lawyers; • teachers; • writers; • consultants; • specialists; • politicians; • public authorities; • researchers; • investors; • other highly relevant individuals. Approval will depend on the analysis carried out by Dimber.

Yes. You can add any profile to your favorites list to find it more easily later. Favoriting a profile does not send any notification to the professional and can be undone at any time. The favorites list is private and visible only to the user themselves.

Yes. Professional profiles are organized into categories to make navigation easier. Simply select the desired category to view the related professionals. The available categories may vary according to the country and the platform updates.

Yes. Dimber allows you to search for professionals in various fields, such as entrepreneurs, artists, athletes, doctors, lawyers, influencers, executives, teachers, consultants, specialists, content creators, and many other categories. New fields may be added as the platform evolves.

Finding a Public Figure on Dimber is simple. Use the search tool available in the application to locate profiles by name, profession, category, or other available information. The results are organized automatically to make it easier to find the desired profile.

Dimber uses its own algorithms to organize and highlight profiles within the platform. The factors considered may include: • profile relevance; • recent activity; • demand from users; • popularity; • quality of the profile information; • other internal criteria. The criteria used may be updated at any time to improve the user experience. The positioning of a profile in the ranking does not represent a recommendation, certification, or quality guarantee on the part of Dimber.

When you type a name, profession, or keyword, Dimber searches for profiles compatible with your search. Depending on the platform's availability, filters may also be used to refine the results, such as: • category; • country; • language; • field of activity; • other filters available in the application.

Featured profiles receive greater visibility within the application. This featuring may occur automatically due to internal platform criteria, promotional campaigns, new releases, relevance, or other factors defined by the Dimber algorithm. Featuring does not represent any form of recommendation, certification, approval, or institutional preference.

No. Dimber is available exclusively through the official applications for Android and iPhone devices. There is currently no version for use through internet browsers or computers.

To create your account, simply: • download the official Dimber application; • provide your email address; • create a password; • confirm the registered email; • accept the Termos de Uso and the Política de Privacidade. It is not necessary to provide a phone number during the registration process.

After completing your registration: • search for the desired profile; • open the professional's page; • view the current message price; • write your message; • confirm the payment; • complete the sending. After payment, the message will be delivered to the recipient and will be recorded in the conversation history.

Dimber works in a simple way. After creating your account, you can search available profiles, view the current message price, and decide whether you want to start a conversation. The displayed value is set automatically by the Dimber algorithm, which takes into account the demand for each profile. Before payment confirmation, the price is disclosed clearly and transparently. After payment confirmation, your message is sent immediately to the recipient and becomes part of the conversation history.

Dimber is being gradually expanded to new countries. Some features, payment methods, currencies, languages, and verification processes may vary according to the legislation and availability in each region. The information available in the application always reflects the resources currently offered for your country.

Yes. Creating an account, searching profiles, and browsing the platform is completely free. Payment only occurs when the user decides to send a paid message or to contract any feature made available by Dimber. There are no mandatory subscription fees for using the platform.

Yes. Dimber has official applications for Android and iPhone. We always recommend keeping the application updated to ensure access to the latest features, performance improvements, and security resources.

Dimber is a communication platform that allows paid messages to be sent to professionals, public figures, and highly relevant individuals. By assigning value to the time of those who receive the message, Dimber creates an environment where conversations are more objective, relevant, and respectful. The application uses an intelligent automatic pricing system to balance demand and provide a better experience for both the sender and the recipient. The payment corresponds to the right to send a message to the chosen professional. Sending the message does not represent any guarantee of a reply, except when there is a specific contracting of features that offer such a guarantee.

Social networks were developed for free, mass communication, which usually results in a large volume of irrelevant messages and a low reply rate. Dimber has a different proposition: to value people's time. Its automatic pricing system creates a natural balance between supply and demand, reducing irrelevant messages and encouraging more objective and respectful contacts. The result is a platform where each message carries greater intent, better quality, and greater value for both parties.

Any person of legal age, or a minor duly represented when permitted by applicable law, may create an account and use Dimber, provided they accept the Termos de Uso and the Política de Privacidade. Likewise, individuals with a high level of relevance in their respective fields of activity may request a professional account to make their time available through the platform.

No. Dimber currently uses a single automatic pricing model for messages. The value is calculated exclusively by the platform's algorithm and cannot be changed by the professional based on the type of service. If new modalities become available in the future, they will be presented in the application and in their respective Termos de Uso.

Yes. If the demand for a profile decreases, the algorithm may automatically reduce the message price. The changes happen dynamically and are applied only to new messages sent. Messages already purchased remain at the value in effect at the time of purchase.

Yes. The Dimber algorithm makes automatic adjustments whenever it identifies changes in the demand for a particular profile. These adjustments occur without the need for any action by the professional. The changes affect only new messages sent after the price update.

Always. Before payment confirmation, Dimber clearly discloses the amount that will be charged for the message. No charge is made without the user first viewing the price in effect.

The professional does not have direct control over the price. Since the value is set automatically by the algorithm, factors related to the demand for the profile may influence its evolution over time. The greater the interest of users in starting new conversations with a particular profile, the higher the value calculated automatically by the system may be. There is no manual mechanism to increase or reduce the price of messages.

Dimber uses an intelligent algorithm that automatically adjusts the price of messages according to the demand for each profile. The greater the demand for a particular professional, the higher the message price may be. Likewise, if demand decreases, the price may be reduced automatically. This model maintains a balance between supply and demand, valuing the professional's time and providing a more efficient experience for users. The criteria used by the algorithm are internal and may be continuously refined to improve the functioning of the platform.

No. Dimber does not set a maximum limit on the value of messages. The price will continue to be determined automatically by the algorithm according to the existing demand for each profile.

Yes. Dimber sets a minimum price for use of the platform. This value is set exclusively by Dimber and may be updated whenever necessary. The professional does not participate in setting this value.

The price of each message is set exclusively by the Dimber algorithm. The professional does not choose, change, or interfere with the amount charged. The price displayed to the user before payment is always the value in effect at that moment.

The price increase occurs when there is greater demand for a particular profile. The goal is not to limit the receipt of messages, but to naturally balance demand through automatic pricing. This mechanism reduces overloads and maintains a fairer experience for all users.

Yes. All messages sent through Dimber are protected by end-to-end encryption. Only the sender and the recipient have access to the content of the conversations.

Yes. If you no longer wish to receive communications from a particular user, you may block them directly through the application. After the block, new interactions between the accounts may be restricted in accordance with the platform's rules. Blocking does not remove the message history that already exists.

No. Once the payment is confirmed and the message is sent, cancellation is not possible. Any refund requests will be reviewed exclusively in the cases provided for in the Refund Policy of Dimber.

No. Once sent, the message becomes a permanent part of the conversation history. This measure preserves the integrity of the communication between the parties.

No. After payment confirmation and the sending of the message, its content cannot be changed. Before completing the sending, carefully review all information.

Yes. Each message can contain 1 file with a maximum size of 200 KB. Incompatible, corrupted, or potentially malicious files may be automatically blocked by the system.

Yes. Each message can contain up to 3 images. The files must be in formats compatible with the application and must comply with the Termos de Uso and the Content Policy of Dimber.

Yes. Each message can contain 1 video with a maximum duration of 1 minute. The video must meet the formats accepted by the platform.

No. Dimber does not currently allow voice messages to be sent. All communication takes place through text messages and the attachments permitted by the platform.

No. Dimber does not have access to the content of messages, as all conversations use end-to-end encryption. The only exception occurs when a participant in the conversation reports a message. In this case, the reported content is forwarded to Dimber by the reporter themselves, exclusively for analysis of the report. Apart from this scenario, only the participants in the conversation can view the messages exchanged. The privacy of communications is one of the platform's fundamental principles.

Go to the user's profile and select the “Report” option. Whenever possible, provide details that help our team understand the situation. All reports are reviewed individually.

If a message contains offensive, illegal, or fraudulent content, or violates the Termos de Uso of Dimber, use the “Report” option available in the conversation. Since conversations are protected by end-to-end encryption, when you file a report, the content of the reported message is forwarded to Dimber by the reporter themselves, allowing analysis by our team. Only the reported messages are shared with Dimber. The rest of the conversation remains private. After the analysis, appropriate measures may be taken, including warnings, suspension, or closure of the responsible account.

Sending a message on Dimber is simple. After locating the desired profile: • open the professional's profile; • view the current message price; • write your message; • add attachments, if desired; • confirm the payment; • complete the sending. After payment confirmation, the message will be delivered to the recipient and will be available in the conversation history.

Yes. Each message can contain up to 999 characters. The application automatically indicates the limit while the message is being composed.

Messages that violate the Termos de Uso or applicable law may result in measures such as: • a warning; • temporary suspension of the account; • permanent closure of the account; • notification of the competent authorities, when required by law. Each case is reviewed individually.

The availability of installment payment depends on the country, the chosen payment method, and the rules of the processor responsible for the transaction. When this option is available, it will be presented before payment confirmation.

Yes. When this method is available in your country, PIX may be used normally to pay for messages. If PIX is not available for a particular transaction, the application will automatically present the other accepted payment methods.

Yes. International cards may be used, provided they are accepted by the payment processor responsible for the transaction and are enabled for international purchases. Authorization of the purchase will depend exclusively on the financial institution that issued the card.

Yes. After payment confirmation, the receipt will be available in your account history. Depending on the payment method used, a receipt may also be sent to the registered email.

If your situation is provided for in the Refund Policy of Dimber, the request may be made directly through the official support channels. Each request will be reviewed individually, taking into account the circumstances of the transaction, the Termos de Uso, and the Refund Policy in effect.

The right to a refund will depend on the rules applicable to the purchase made. Situations that may be reviewed include, for example: • duplicate charges; • a proven technical failure during the transaction; • payment made without the message having been sent due to a platform error; • other cases provided for in the Refund Policy. The mere fact that the professional does not reply to the message does not, in itself, give rise to a right to a refund, except when a specific feature providing for a guaranteed reply has been contracted. All requests are reviewed individually by the Dimber team.

Yes. All transactions carried out on Dimber are processed by providers specialized in electronic payments, using modern encryption technologies and fraud prevention mechanisms. Dimber does not recommend that payments be made outside the platform. Always use exclusively the payment methods made available within the application.

The available payment methods may vary according to the country where the user is using Dimber. Depending on the region, credit cards, PIX, digital wallets, and other compatible payment methods may be available. The options available for your account will always be displayed before the purchase is confirmed.

The right to a refund will depend on the modality contracted. When the message has Resposta Garantida and the established conditions are not met by the professional, the user may be entitled to the measures provided for this service, as disclosed before contracting. For messages sent under the standard modality, the mere fact that there is no reply does not give rise to an automatic right to a refund. Requests will be handled in accordance with the Termos de Uso and the Refund Policy of Dimber.

When selecting a message with Resposta Garantida, the user will view all applicable conditions before completing the purchase, including: • the maximum timeframe for a reply; • the message price; • any specific conditions of the modality. After payment confirmation, the disclosed timeframe will begin to be counted in accordance with the platform's rules.

If the Resposta Garantida timeframe expires without the professional having sent a reply, Dimber will automatically apply the measures provided for this modality. Depending on the rules in effect at the time of contracting, these measures may include: • a full refund; • credit in the Carteira Dimber; • another solution expressly disclosed before the purchase. The user will always be informed about the solution applicable to that particular contracting.

Resposta Garantida is an optional feature of Dimber that may be made available for certain Contas Profissionais. When available and contracted by the user, it establishes the commitment that the professional will reply to the message within the timeframe disclosed at the time of contracting. This feature is clearly identified before payment confirmation.

Yes. All messages sent through Dimber use end-to-end encryption. This means that only the sender and the recipient have access to the content of the conversations. Dimber does not have access to the content of the messages exchanged between users. The only exception occurs when a message is reported by one of the participants, in which case the reported content is forwarded to Dimber by the reporter themselves, exclusively for analysis of the report. In addition to the encryption of messages, the platform uses additional security mechanisms to protect the information transmitted and stored.

Dimber is constantly evolving and values the suggestions of its users. If you find any error or unexpected behavior, or have ideas to improve the platform, send your feedback through the official channels available in the application. All suggestions are reviewed and may contribute to future updates of Dimber.

If you need help, go to the Help area within the application or use the official support channels made available by Dimber. When making contact, try to provide as much detail as possible, such as: • a description of the problem; • the approximate date and time; • screenshots, when available; • the transaction number, if applicable. This information helps our team review and resolve your request more quickly.

If you identify any suspicious behavior, attempted fraud, fake profile, request for payment outside the platform, or other irregular activity, immediately use the “Report” option available in the application. Always make payments exclusively through the methods made available within Dimber. Never share your password, verification codes, or any confidential information with third parties. Every report will be reviewed by the responsible team.

Protecting users' information is one of Dimber's priorities. The platform adopts technical, administrative, and organizational measures intended to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. Information is processed in accordance with applicable law and with the Política de Privacidade of Dimber.

The Termos de Uso, the Política de Privacidade, and the other legal documents of Dimber are available in the application and on the official website. We recommend reading these documents before using the platform, as they establish the rights, responsibilities, and conditions applicable to the use of the services offered by Dimber. Whenever there are relevant changes, the updated versions will be made available through the platform's official channels.

Yes. Bank details may be changed directly in the Wallet settings. For security reasons, Dimber may request additional validations before completing the change. These measures help protect professionals against fraud and unauthorized changes.

The entire financial history can be consulted directly in the Wallet. The statement presents information such as: • paid messages; • amounts received; • amounts in processing; • withdrawals made; • chargebacks; • other financial movements. The history remains available for consultation whenever necessary.

The Carteira Dimber brings together all the financial movements related to your Conta Profissional. In it, you can track, transparently: • available balance; • balance in processing; • history of payments received; • withdrawals made; • chargebacks, when applicable; • other financial movements on the platform. All information is updated automatically as transactions are processed.

After a payment is received, the amounts temporarily remain in processing. This procedure allows validations to be carried out related to transaction security, fraud prevention, operational confirmations, and other verifications necessary to protect users, professionals, and the platform itself. Once this process is completed, the amounts automatically move to the Available Balance.

The timeframe may vary according to: • financial institution; • country; • currency used; • payment method; • banking hours; • weekends and holidays. Whenever possible, the estimated timeframe will be disclosed during the withdrawal request.

Depending on the country, the currency used, or the chosen payment method, there may be charges related to the processing of the withdrawal. Whenever there is any charge, it will be clearly disclosed before the operation is confirmed. No fee will be applied without the professional's prior knowledge.

Available Balance is the amount that has already completed all stages of financial processing and is released for withdrawal. After meeting the platform's requirements, this amount may be transferred to the bank account registered by the professional.

Balance in Processing corresponds to the amounts received that are still going through the internal procedures of financial validation and security. During this period, the amount cannot yet be withdrawn. Once processing is completed, the balance will be automatically transferred to the Available Balance category.

If a withdrawal cannot be completed, the amount will normally return to your Wallet after the failure is confirmed. After that, you may correct the bank details, check the reason provided by the system, and request a new withdrawal. If the problem persists, our support team can guide you throughout the entire process.

A withdrawal may be requested whenever there is sufficient available balance in the Wallet and all the platform's requirements have been met. Dimber may set minimum amounts for withdrawal, as well as carry out additional security validations before releasing the funds.