Terms of Use

Introduction

These Terms and Conditions govern the User's access to and use of the DIMBER website and app. By creating an account, accessing or using the Platform, the User declares that they have read this document, understood its contents and agree to the conditions set out here, as well as to DIMBER's Privacy Policy. Anyone who does not agree with any of the conditions provided for in this instrument must stop using the Platform immediately.

The relationship between DIMBER and Creators is governed by their own instruments, namely the Terms and Conditions for Creators and the Services Agreement, which do not apply to the User.

Clause 1. Glossary

For the purposes of these Terms:

DIMBER: DIMBER BRASIL LTDA., a limited liability company registered with the CNPJ under no. 61.068.923/0001-70, with its registered office at Avenida Paulista, no. 1,471, unit 511, Bela Vista, São Paulo, State of São Paulo, postcode 01311-927;

Platform: the set of website, app, programming interfaces, databases, software and other technological components operated by DIMBER;

User: a natural person over 16 (sixteen) years of age, registered on the Platform to interact with Creators;

Creator: a natural or legal person approved by DIMBER to keep a profile on the Platform and receive paid interactions;

Message: a communication the User sends to the Creator through the Platform, subject to payment as set out in these Terms;

Reply allowance: continuation of the conversation granted to the User within an interaction already begun;

Guaranteed Reply: a sending mode in which the Creator undertakes the obligation to answer within the period stated on the Platform;

Account: the User's individual and non-transferable registration;

KYC: from the English "know your customer", the identity verification procedure;

Policies: supplementary documents published by DIMBER and incorporated into these Terms by reference.

Clause 2. Scope of application

These Terms apply exclusively to Brazilian territory and do not cover use of the Platform in any other country.

This instrument governs the use of the DIMBER website and app, on any device.

The Privacy Policy and the other Policies published by DIMBER form part of these Terms and must be read together with them.

Clause 3. DIMBER and the nature of the service

DIMBER operates a technological platform that brings Users and Creators together and enables paid messages to be sent, with its own tools for reading, replying and continuing the conversation.

DIMBER provides the User with a technological intermediation service, consisting of making the infrastructure available, processing and delivering the Message to the recipient, recording the events of the conversation and operating the contracted tools. It is for that service, and for that service alone, that DIMBER answers to the User, within the limits of these Terms and of the applicable law.

DIMBER does not produce, select, edit or endorse the content of Messages and replies, which is the sole responsibility of whoever originates it.

DIMBER is not the supplier of goods or services that Creators or third parties may offer, inside or outside the Platform, does not hold possession of those goods, does not take part in setting their prices or conditions and does not guarantee their quality.

Except in the Guaranteed Reply mode, the Creator is not obliged to answer. DIMBER does not guarantee the User the substance, the length or the quality of any reply.

Complaints or dissatisfaction regarding the content of the conversation, the opinion expressed by the Creator or dealings struck between User and Creator must be settled directly between them.

The User is advised to act with caution and responsibility in any contact, negotiation or dealing started from the Platform, especially where it continues outside it.

Clause 4. Account, age and security

Creating an account is required in order to use the Platform and is restricted to people over 16 (sixteen) years of age, with no exception to that rule.

Where access takes place through an app obtained from an app store, the User's age is checked by the age verification and parental supervision mechanisms made available by that store and by the device's operating system, which DIMBER adheres to and whose content rating it observes. In all other forms of access, DIMBER will adopt its own age verification mechanism.

Data collected solely to verify age will not be used for advertising, for content personalisation or for any purpose unrelated to that check.

Where an account is found to belong to someone under 16 years of age, DIMBER will block it immediately.

It is the User's responsibility to enter correct information and keep it up to date, failing which DIMBER may suspend or delete the account.

The User will adopt a display name that does not resemble the DIMBER name or third-party trade marks.

The User is solely responsible for keeping their access credentials confidential and secure. All activity carried out through their account will be considered their entire responsibility, even where performed by third parties as a result of negligence, loss, mislaying or improper disclosure of the credentials.

The User undertakes not to share, assign or transfer their credentials, to inform DIMBER immediately of any unauthorised use of the account or suspected security breach, and to keep their contact details up to date.

DIMBER may use the account information and the User's activity to send communications about promotions, packages, news and other information it considers relevant regarding the Platform or companies of the same group. The User may, at any time, choose to stop receiving such communications, in which case DIMBER reserves the right to cancel the account.

Clause 5. Identity verification

In order to use features that involve money movement or that are subject to a legal requirement, DIMBER may require the identity verification procedure to be carried out.

The procedure may include collecting additional information, submitting an official identity document, capturing a facial image or facial biometric data through a specialised provider, and other validation steps DIMBER considers necessary for security and for compliance with legal and regulatory rules.

By choosing to use those features, the User expressly consents to the collection, storage and processing of the necessary data, under DIMBER's Privacy Policy and Brazilian Law no. 13,709/2018.

Refusing or failing to complete the procedure may limit or prevent access to certain features and, where necessary to protect the Platform and other Users, lead to the temporary or permanent suspension of the account.

Clause 6. Interaction tools

Message with dynamic pricing. The value of each Message is calculated automatically by DIMBER's system from objective criteria, among them the demand for the Creator's profile, their availability, the volume and history of interactions handled, the average reply time and the applicable market parameters. The price shown to the User and confirmed at the moment of contracting is the price of that operation and does not change after it is confirmed.

Mandatory reading. Every Message sent by the User enters a receiving queue. The Creator is obliged to read the Message when it reaches its turn in the queue, whether or not they reply.

Optional reply. In the ordinary mode, the Creator is not obliged to reply to the Message received.

Guaranteed Reply. At the moment of sending, the User may choose the Guaranteed Reply mode, on payment of a specific fee. In that case the Creator is bound by the obligation to reply within the applicable period.

Reply allowance. The Creator may, at their sole discretion, grant up to 3 (three) free reply allowances per Message. Once that limit is reached, the conversation is considered closed and may only be resumed by sending a new paid Message.

Periods and information. The reading, reply and Guaranteed Reply periods, the price and the other applicable conditions are shown on the Platform before sending and may vary according to the Creator, the demand and the category. The User is informed of this before confirming the operation.

Clause 7. Prices, fees and payments

The current price is always shown to the User before each service is sent or performed. The final composition of the amount, including service fees and commission, is stated at the moment the purchase is completed, before the transaction is confirmed.

Payments and transfers are processed by institutions authorised to operate by the Central Bank of Brazil and by other specialised providers, such as payment institutions, acquirers, banks and instant transfer arrangements.

DIMBER is not a payment institution and does not operate a payment arrangement. DIMBER does not issue electronic money, does not hold a payment account in the User's name and does not hold custody of the funds, which pass entirely through the institutions referred to in the previous item. References to balance, wallet or statement in the Platform's interface are for information only and correspond to the record of the operations processed by those institutions.

DIMBER does not store credit or debit card data.

The User is solely responsible for meeting the tax obligations arising for them from the use of the Platform.

Clause 8. Refunds, cancellations and Guaranteed Reply

Ordinary sending. One of the purposes of the Platform is to intermediate the exchange of messages between User and Creator. As sending makes the Message reach the Creator's inbox, where it may be seen by them at any time, the intermediation service contracted in ordinary sending is deemed performed at the very moment of sending, which is why there will be no refund of the fee charged, save in cases of defect, service failure or a legal provision to the contrary.

Guaranteed Reply. The reply period applicable to each Message sent with Guaranteed Reply is stated to the User on the Platform itself, at the moment of sending, and forms part of the conditions of that operation.

Where no reply from the Creator arrives within the stated period, the User may request cancellation of the Message and will receive a full refund of the amount paid, with no deduction borne by them.

The costs and processing fees arising from the refund provided for in the previous item are borne by the Creator who failed to reply in time, under the instruments governing their relationship with DIMBER, and are in no case passed on to the User.

Where the Creator replies within the stated period, the obligation is deemed performed and there will be no refund.

In the event of a payment dispute before the financial institution or the acquirer, DIMBER may withhold the amounts under review, request supporting documents from the User or the Creator and take the appropriate anti-fraud measures.

Clause 9. Conduct and prohibited content

The User may not enter, transmit, disseminate or make available on the Platform any material or information contrary to the law in force, to morality, to proper conduct, to public order, to these Terms and to DIMBER's Policies.

The following are strictly prohibited:

unsolicited bulk messaging, chain messages, pyramid marketing and advertising outside the areas designed for that purpose;

false, ambiguous or inaccurate content, or content that may in any way mislead other users;

content that entails a breach of the secrecy of communications, of the privacy, of the intimacy, of the honour or of the image of any person;

content conveying hatred, discrimination, harassment, threat, exploitation or violence, against an individual or a group;

nudity, even partial, explicit or implicit sexual content, lewd acts and material of a pornographic nature, the prohibition being absolute and independent of the age, the identity or the consent of the people depicted;

infringement of intellectual property rights or of image rights;

sensitive personal data of third parties without a legal basis;

fraud, phishing and any practice aimed at obtaining an undue advantage;

artificial manipulation of the Platform's systems, including through fake accounts, simulated operations or improper automation;

any other content that infringes these Terms or the law.

DIMBER provides reporting channels so that the recipient may submit for its review content they consider irregular.

DIMBER may remove content and suspend accounts at its sole and exclusive discretion, without prior notice or notification.

Clause 10. Suspension and deletion of the account

The User undertakes to use their account consciously and responsibly, strictly observing the rules governing the Platform.

The account and access to the Platform may be interrupted, suspended or deleted by DIMBER, without prior notice, in the event of falsehood in the information provided, of breach of the law, of morality, of proper conduct or of public order, of failure to comply with these Terms, or of any activity that, in DIMBER's judgement, is not in accordance with its internal policies.

The User may, at any time, request the deletion of their account and their data through a dedicated channel available on the Platform.

Clause 11. Liability

DIMBER's liability towards the User is limited to the technological intermediation service described in clause 3, that is, making the Platform available, processing and delivering the Message and operating the contracted tools.

The content of Messages, of replies and of any material entered on the Platform is the sole responsibility of whoever originates it, subject to the regime of article 19 of Brazilian Law no. 12,965/2014.

DIMBER will not be held liable where the User is dissatisfied with a product or service obtained from contact started on the Platform; such dissatisfaction must be settled directly with the party responsible.

Where conduct attributable to a Creator gives rise to compensation falling on DIMBER, DIMBER may recover it from that Creator, under the instruments governing that relationship.

Clause 12. Availability and failures

DIMBER does not guarantee the availability, the access or the continuity of operation of the Platform or of its features, present or future, and is not liable for damage arising from unavailability or discontinuity of the services.

DIMBER is not liable for damage, loss or harm suffered by the User as a result of failures in the internet, in the system, in the Platform or in the server used by the User or by DIMBER, arising from the conduct of third parties, unforeseeable circumstances or force majeure.

Nor is DIMBER liable for viruses, spyware, malware, ransomware, keyloggers or other malicious programs that may attack the User's equipment as a result of access to, use of or browsing on the internet, or as a consequence of the transfer of data, files, images, texts, videos or audio.

Clause 13. Intellectual property and content licence

The User remains the holder of the rights over the content they author.

The User grants DIMBER a non-exclusive, royalty-free licence, limited to the period the account is kept and to the purpose of operating the Platform, to host, store, transmit, display to the recipient and carry out the technical adaptations necessary to deliver the content they publish.

The licence referred to in the previous item does not authorise advertising, commercial or promotional use, is not transferable to third parties outside the operation of the Platform and does not cover the content of Messages exchanged privately, which is governed exclusively by clause 14.

The elements, content, structures, trade marks, designs, images, logos, software and operating programs used on the Platform are protected by DIMBER's intellectual property rights. Without the prior and express authorisation of the rights holders, no one is authorised to reproduce, display, copy, transform, modify, disassemble, reverse engineer, distribute, rent, supply or make available to the public any of those elements.

Ideas and suggestions sent by the User in the dedicated field may be freely used by DIMBER, with no obligation of compensation or remuneration.

Clause 14. Secrecy of communications

The Messages exchanged between User and Creator are private and are protected by end-to-end encryption. The keys remain with the participants in the conversation; DIMBER does not hold them and therefore has no access to the content of the Messages.

DIMBER does not monitor, read or analyse the content of the Messages. The automated systems used by DIMBER are intended for security, for fraud prevention and for the technical operation of the Platform, work on metadata and on access records and do not read the content of the communications.

When complying with a court order, under article 7, III, of Brazilian Law no. 12,965/2014, DIMBER provides the requesting authority with the data it has access to — access records, metadata and the encrypted content of the conversations named in the order, to the extent and for the period it sets. As it does not hold the keys, DIMBER has no way of handing over the content of the Messages in readable form.

The one-off access arising from a court order is not to be confused with monitoring and does not entitle DIMBER to examine communications outside what was ordered.

Content submitted by the recipient themselves to the reporting channels may be examined by DIMBER in order to investigate the report, in which case the analysis arises from the voluntary forwarding by one of the participants in the conversation.

DIMBER keeps the access records of internet applications under article 15 of Brazilian Law no. 12,965/2014 and will provide them when requested under the law.

The Messages are stored on DIMBER's servers to enable delivery, the conversation history and the technical audit of the operations.

Clause 15. Disputes and mediation

DIMBER offers dedicated channels for dispute resolution and mediation, with a view to mediating disagreements between Users and Creators, without either of them being obliged to accept the solution proposed.

Should the mediation proposal offered be refused, DIMBER may, without prior communication or justification, delete, suspend or ban the user, at its free discretion.

Clause 16. Changes to these Terms

These Terms may be updated as a result of legislative, regulatory, technological, operational or security changes. Every change is published as a numbered version, with a date of entry into force, and previous versions remain available for consultation.

A material change, understood as one that affects rights, obligations, prices, periods or grounds for sanction, will be communicated to the User at least 30 (thirty) days before it comes into force, by electronic message or by notice on the Platform. During that period, the previous version remains applicable.

A User who does not agree with the change may close their account before the new version comes into force, at no cost, subject to obligations already incurred.

An editorial adjustment, understood as a correction of wording, of a reference or of formatting, with no effect on rights and obligations, is published as a new version and comes into force upon publication.

DIMBER records, for each acceptance, the version accepted, the date and the origin of the statement.

Clause 17. Communications and contact

Requests, correspondence, notices and information enquiries must be sent to the email address support@dimber.io or to DIMBER's registered office, stated in clause 1.

Matters relating to the operation of the Platform and to the User's account must be handled through the support channels available on the Platform itself.

It is the User's responsibility to keep their contact details up to date.

Clause 18. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil.

Any disputes involving DIMBER must be brought exclusively in the Judicial District of São Paulo, Capital, the user of the Platform waiving any other forum, however privileged.

Clause 19. Final provisions

The nullity or unenforceability of any provision of these Terms does not affect the remaining ones, which remain valid and effective.

Tolerance of the failure to perform any obligation does not constitute a waiver, novation or amendment of what is established here.

The headings of the clauses are for organisational purposes only.

These Terms, together with the Privacy Policy and the other Policies, constitute the entire agreement between DIMBER and the User as to their subject matter and supersede previous understandings on the same matter.

Clause 20. Electronic acceptance

By creating their account or by selecting the acceptance option, the User declares that they have read these Terms and Conditions of Use in full, understood their provisions, had a reasonable opportunity to clarify doubts, freely agree to their conditions, acknowledge the validity of electronic acceptance and undertake to observe also the Privacy Policy and the other Policies made available by the Platform.

DIMBER BRASIL LTDA.

Version 5, in force since 9/24/2026