Simple Message
Message sent without attachments and without guaranteed reply.
- The personality is not required to reply.
- The minimum obligation considered by the platform is viewing (reading) the message.
Sending Messages on Dimber
Dimber was designed to create more qualified connections, organizing demand and valuing the time and attention of personalities.
Message Structure
When starting a message, the user must fill in:
- Subject: up to 30 characters
- Message body: up to 999 characters
Attachments
The user can add the following types of attachments:
- Document
- Video
- Image
Sending attachments incurs an additional fee, individually set by each personality, ranging from 5% to 100% over the base message value.
Each attachment type may have a specific price configuration.
Pricing Model
Message with Guaranteed Reply
The user can choose to add a reply guarantee, with a 30% surcharge on the message value.
- In this case, the personality is obligated to reply within the applicable deadline.
Processing Order
All messages are organized in chronological order of arrival.
It is not possible to:
- Manually prioritize messages
- Anticipate reading
- "Skip the queue"
This model ensures fairness and predictability in service.
Replies (Conversation Continuity)
Whenever a personality replies to a message, with or without a guarantee, the conversation allows up to 3 additional replies within the same flow.
- The use of replies is optional and at the personality's discretion
- After the third reply, the conversation is automatically closed
To start a new interaction, a new paid message must be sent, subject to the same initial rules.
Deadlines, Mediation and Refund
Messages without Guaranteed Reply
- The obligation is fulfilled when the personality reads the message, with the reading confirmed by Dimber's servers, within 15 days from payment.
- If the message is not read within the deadline, the user can open a mediation inside the app, from the 15th to the 30th day after payment, to request the refund.
If the user does not open mediation:
If the message is never read, the amount is automatically refunded on the 30th day after payment. If it is read late and the user does not open mediation by the 30th day, the amount is released to the personality and the right to request a refund ends.
Messages with Guaranteed Reply
- The personality must reply, with at least 20 characters of text, within 15 days from payment.
- If there is no reply within the deadline, the user can open a mediation inside the app, from the 15th to the 30th day after payment, to request the refund.
If the user does not open mediation:
If the reply never comes, the amount is automatically refunded on the 30th day after payment. If it comes late and the user does not open mediation by the 30th day, the amount is released to the personality and the right to request a refund ends.
Default Deadlines
- Personality's deadline to read or reply: 15 days from payment
- Mediation for delay: from the 15th to the 30th day after payment
- Automatic refund: on the 30th day, if the obligation was not fulfilled in any way
- Mediation for suspected fraud: at any time, with no deadline
Deadline fixed at payment
The deadline that applies to your message is the one shown in the conversation. It is fixed at the moment of payment and does not change afterwards, not even when the platform changes the default deadline for new messages. All milestones count from payment, and the maximum period to request a refund is 30 days.
Cycle Closure
Each message sent represents an independent interaction cycle.
After the conversation ends:
- Due to reply limit
- Lack of response
- Or natural conclusion
Any new interaction will require sending a new paid message, fully restarting the flow, including rules, values, and conditions.
Model Summary
- You pay to start a qualified connection
- You can choose between: higher cost with guaranteed reply or lower cost with guaranteed reading
- The conversation has a structured limit (up to 3 replies)
- User protection exists (mediation + refund)
- The system is fair (chronological queue, no privileges)